Responsible Gaming
Gambling Should Be Entertainment
At Mystake, we believe gambling should only ever be a form of entertainment, never a way to earn money or solve financial problems. It's important to approach all gaming activities with realistic expectations and a responsible mindset. The house always has an edge, and you should only gamble with money you can afford to lose.
Age Verification
In the UK, you must be at least 18 years old to participate in gambling activities. Mystake operates under strict age verification requirements to ensure all players meet the legal minimum age. If you are under 18, please do not attempt to register or use our services.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself, you may be developing a gambling problem:
- Chasing losses by gambling with increasing amounts of money
- Hiding your gambling activities from family or friends
- Spending more time or money on gambling than intended
- Neglecting work, family, or other important responsibilities
- Borrowing money to fund gambling activities
- Feeling anxious or irritable when unable to gamble
- Unsuccessful attempts to cut back or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Experiencing financial difficulties due to gambling
If you recognise these signs, please reach out for support immediately.
Self-Help Tools & Controls
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you're willing to lose during a session or period
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Session Timeouts: Automatically log out after a set duration to take breaks
- Self-Exclusion: Temporarily or permanently block your account to prevent access to gaming
You can access these tools through your account settings. We encourage you to use them regularly.
Support & Help Organizations
If you're struggling with problem gambling, a number of organisations in the UK and internationally offer free, confidential support:
United Kingdom
- GamCare – Free counselling and information service
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk - Gamblers Anonymous – Support meetings and peer help
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Need Help Right Now?
If you or someone you know is struggling with problem gambling, please do not hesitate to seek help. The organisations listed above offer free, confidential support with no judgement. Reaching out is a sign of strength, not weakness.
Your wellbeing is important. Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk to speak with a trained advisor today.